HOW DOES PRICING WORK? Most prices are quoted for a one day rental. If equipment is being used for a longer period, usually a special rate is applied. Rates are based on whether items are used or not and are subject to change without notice. Pricing does not change once you've received your confirmed order.
DO I NEED TO MAKE A RESERVATION AND WHEN? Early planning ensures product availability. A deposit is required for all reserved equipment. This deposit is your assurance that the items reserved will be available on the day you request. We accept reservations at any time with a paid deposit.
HOW DO I PAY? Payment is due for reservation deposits and before items are released to a customer. We accept cash, Visa, MasterCard, Discover and local personal checks with a valid drivers license.
WHAT IS A RESERVATION DEPOSIT? Reservation deposits are quoted on a per order basis. Generally, that deposit amount is 25% of the order total. Minimum deposits are $10.00 . Any payments on a reservation will be applied as payments to the rental contract. Refer to changes & cancellation policies. All are considered nonrefundable.
WHAT ABOUT CANCELLATIONS? If an order is canceled 14 days prior to the scheduled date of delivery or customer pickup, the deposit will be refunded. The exception is tent/canopy rentals, large party equipment orders, subrental deposits paid out, special order items, linens or merchandise ordered, and any professional services rendered by American Rent-AII or our vendors.
WHAT ABOUT CHANGES TO MY ORDER? All final counts on equipment are due 48 hours prior to schedule date Late additions are gladly accepted but are subject to availability and may incur an addition charge if your order is packed, loaded or already en route. Every effort will be made to meet your request.
IS THERE A CHARGE FOR DELIVERY/PICKUP? Delivery/pickup service is available at an additional charge. The rates are based on delivery address and amount & type of equipment during our normal business hours. Standard delivery/pickup charges are for a tailgate drop off. Additional charges may be incurred for specific floor or areas, difficult accesses, out-of-normal business hours delivery/pickups and any additional delivery/pickup service requested. The exception to delivery/pickup charges are party tent orders' generally delivery/pickup service is included in our quoted price. Large party equipment rentals with tents may incur an additional labor charge.
WHAT TIME OF DAY WILL MY ORDER BE DELIVERED / PICKED UP? Each of our trucks have many stops during one day. Schedules are completed 24 hours prior. You must be able to receive and/or release your order between the hours of 8AM - 6PM. If you will not be home, please call our office with instructions as where the merchandise is to be left. If you are not at home and we have no instructions it will cause a delay and extra cost. Therefore, it is most important that all delivery and pickup instructions be placed with our party consultants at the tune you place your order.
WHAT CAN I EXPECT ON DELIVERY DAY? Our delivery personnel are instructed to deliver items in an organized, safe and professional manner. All items will be neatly stacked in a mutually convenient place. Per your contract, fence will be erected contracted and indicated on a party layout. Any tables, chairs and other equipment will be stacked under the tent. Special containers are provided for china, glassware, silver & food service items to ensure that your items are sanitized, undamaged and table ready. All items must be available to us in the same manner they were received to avoid extra charges. Customer must report any discrepancies or shortages of equipment upon receipt of the equipment or prior to the equipment's use. You will be asked to sign receipt for the equipment and make payment for a balance due.
WILL MY RENTAL EQUIPMENT BE SET UP AND TAKEN DOWN? Set up and take down services are available at an additional charge. These arrangements MUST be made in advance of delivery and pickup.
WHAT IS MY RESPONSIBILITY FOR RENTAL EQUIPMENT? Responsibility for equipment remains with the renter from time of receipt to time of return. Tables and chairs should be knocked down, stacked and ready for pickup. If our pickup crew has to teardown labor you will be charged $25.00 per man hour for this service. All equipment is to be secured to avoid theft and protected from damages that can be caused from weather and other sources. All china, glassware, silver & food service items should be rinsed food-free and repacked in the same containers in which they were received. Linens should be refuse-fee and dry to prevent staining and mildew. Laundry bags if provided should be used for soiled linens. If not, wrap your linens in a large tablecloth or stack in a pile for return. Mildewed linens resumed in plastic bags will be charged to the customer at replacement cost.
WHAT IF SOMETHING IS BROKEN, DAMAGED, OR MISSING? We do charge for missing, broken, damaged and weather damaged equipment. Be sure equipment is secured and protected from the weather. Wood tables can warp from rain; chairs, linens, white umbrellas, etc. can soil/stain from rain, food, decorations, tree & bird droppings, etc. We do offer damage waiver as an optional rental feature. This waiver relieves the renter of liability for accidental damages to certain rental items This fee is 10% of the rental charge. Discuss with our party consultants which items are covered under a damage waiver. All items with damage waiver that are damaged or broken MUST be returned to American Rent-AII. MISSING ITEMS WILL NOT BE COVERED. The damage waiver fee is not refundable.
General Rental Policies
Rental Charges: are for time out, not for time used
Deposits: are payable by cash, check, or major credit card (Visa, MasterCard, Discover). Deposits paid by check or credit card can only be returned by check or credit card. Reservation Deposits are Non-Refundable. Checks and credit cards received as deposits must match the renters' ID. We do not accept third-party checks for any payments.
Returned Check Fee: $30.00 charge on all returned checks.
Proper I.D. Local driver's license and/or Photo I.D.
Damage Waiver: is charged on all rental contracts unless declined. Some items are exempt.
Shortages: Our count of items must be accepted unless we are promptly notified.
Cleaning Charges: A fee is charged on equipment returned dirty.
Equipment Reservations: Will be held 30 minutes after reservation time.